Problems with Social Security Website

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Topic Author
SpideyIndexer
Posts: 866
Joined: Thu Apr 02, 2015 10:13 pm

Problems with Social Security Website

Post by SpideyIndexer »

Right now cannot get into benefits or login portion and getting "This Service Not Available." I know this sort of thing often happens during maintenance. Hoping this is not any malicious activity or redirection. Is anyone else seeing this?
stan1
Posts: 14246
Joined: Mon Oct 08, 2007 4:35 pm

Re: Problems with Social Security Website

Post by stan1 »

SpideyIndexer wrote: Sat Mar 25, 2023 1:32 pm Right now cannot get into benefits or login portion and getting "This Service Not Available." I know this sort of thing often happens during maintenance. Hoping this is not any malicious activity or redirection. Is anyone else seeing this?
Same message. I'd try back another time.
Topic Author
SpideyIndexer
Posts: 866
Joined: Thu Apr 02, 2015 10:13 pm

Re: Problems with Social Security Website

Post by SpideyIndexer »

Good news.

After applying, we received an email from Benefits.Application@ssa.gov. Had some fear this could be phishing.
stan1
Posts: 14246
Joined: Mon Oct 08, 2007 4:35 pm

Re: Problems with Social Security Website

Post by stan1 »

SpideyIndexer wrote: Sat Mar 25, 2023 1:46 pm Good news.

After applying, we received an email from Benefits.Application@ssa.gov. Had some fear this could be phishing.
It's always best to not click on links in any email if you aren't sure if it is legitimate.
I'd bookmark the ssa.gov site.
Tdubs
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Joined: Tue Apr 24, 2018 7:50 pm

Re: Problems with Social Security Website

Post by Tdubs »

stan1 wrote: Sat Mar 25, 2023 1:34 pm
SpideyIndexer wrote: Sat Mar 25, 2023 1:32 pm Right now cannot get into benefits or login portion and getting "This Service Not Available." I know this sort of thing often happens during maintenance. Hoping this is not any malicious activity or redirection. Is anyone else seeing this?
Same message. I'd try back another time.
Ditto
Topic Author
SpideyIndexer
Posts: 866
Joined: Thu Apr 02, 2015 10:13 pm

Re: Problems with Social Security Website

Post by SpideyIndexer »

Email had no links. Basically said stay tuned, possible letter or phone call in the future. If it were phishing, it would be a very sophisticated phisherman.

Is there a 24 hr hotline phone number for My Social Security tech support? I couldn't find one so probably not.

Thanks very much for the responses.
Topic Author
SpideyIndexer
Posts: 866
Joined: Thu Apr 02, 2015 10:13 pm

Re: Problems with Social Security Website

Post by SpideyIndexer »

Working now.
Topic Author
SpideyIndexer
Posts: 866
Joined: Thu Apr 02, 2015 10:13 pm

Re: Problems with Social Security Website

Post by SpideyIndexer »

Now I am seeing a message that regular service hours for logging into My Social Security in Eastern Time are these:

Monday-Friday 5am - 1am (I assume 1am would be the following day in Eastern time zone)
Saturday 5am - 11pm
Sunday 8am - 11:30pm

This may be useful to night owls out there.

Also for phone assistance hours are 8am - 7pm Eastern Time at 800-772-1213
Colorado Guy
Posts: 442
Joined: Sun Nov 05, 2017 12:57 pm

Re: Problems with Social Security Website

Post by Colorado Guy »

SpideyIndexer wrote: Sat Mar 25, 2023 1:32 pm Right now cannot get into benefits or login portion and getting "This Service Not Available." I know this sort of thing often happens during maintenance. Hoping this is not any malicious activity or redirection. Is anyone else seeing this?
I have seen that message several times in the last few weeks. What I have done is immediately try to sign back in a second time, and that time it has always worked.
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