NO!!! You are not serious unless you repeat the emoji or punctuation at least three times.
AWESOME!!!
NO!!! You are not serious unless you repeat the emoji or punctuation at least three times.
Alternate script:cowdogman wrote: ↑Sat Jan 09, 2021 3:49 pm I'm trying to imagine how a call to Fidelity would go.
Fidelity: "Fidelity customer service. How may I help you?"
Customer: "Hello. I called Fidelity yesterday and spoke to one of your reps about an issue I was having."
Fidelity: "OK."
Customer: "And the rep was acting strange. And I think Fidelity should know about it."
Fidelity: "I'm sorry to hear that. How was the rep acting strange?"
Customer: "He was really nice, like over-the-top nice, and really happy."
Fidelity: "I'm sorry, why was that a problem?"
Customer: "And he was talking like Keanu Reeves."
Fidelity: "I like Keanu Reeves."
Customer: "Me too, but I thought it was strange."
Fidelity: "Why?"
Customer: "Because when I call Fidelity I don't expect to talk to Keanu Reeves."
Fidelity: "I can understand that. Did the rep solve your issue?"
Customer: "Yes."
Fidelity: "Did the rep say say anything inappropriate or make you unconformable in any way?"
Customer: "No."
Fidelity: "But you were upset that he sounded happy and talked like Keanu Reeves?"
Customer: "Exactly."
Fidelity: "How about the way I talk? Is that ok?"
Customer: "Yes, you sound like George Clooney."
Fidelity: "Thanks for letting us know. I'll pass this on to my supervisor. Is there anything else I can help you with?"
Customer: "No, that's it. Thanks."
Fidelity: "Hasta la vista, dude."
If the rep didn't solve your issue or otherwise didn't do his job, I'd complain, but otherwise would drop it.
Love that! Maybe not too many here remember Cheech & Chong.Re: Weird Phone Conversation with Fidelity
Post by Jack FFR1846 » Sat Jan 09, 2021 7:04 am
Dave's not here, man.
The Zappos founder reportedly had substance issues. Used and abused nitrous oxide of all things. Hopefully it is not a systematic problem.cowdogman wrote: ↑Sat Jan 09, 2021 10:41 amPersonally I don't find this strange in general, tho maybe for Fidelity. The rep sounds like a Zappos rep. I was on the phone with Zappos yesterday and the rep was similarly euphoric--as has been every Zappos rep I have ever spoken to. I like it and don't find it strange--and Zappos provides excellent customer service. It's just a different approach.Caduceus wrote: ↑Fri Jan 08, 2021 5:05 pm
Today I called into Fidelity and this rep was just over-the-top euphoric for no good reason. Before I could even get to my request, I was hit with a barrage of elated words - "I'm so sorry that I have to ask you all these verification questions, because I want this to be an awesome experience for you, you know? And I want you to know that I will take care of you, and that no matter what the issue is, I will make sure it will be nothing short of awesome and great and just excellent for you." And so on .... it goes on like this and I try to interrupt and tell him to just ask me the security questions and then he starts giggling ... "I'm so sorry the system is refreshing ... you know sometimes it's like there's a ghost in the machine (giggle) ... " and so on.
Did your issue get addressed? If so, I'd let it go.