Vanguard new desktop site doesn't work
Vanguard new desktop site doesn't work
Is it just me? Using a desktop computer on a mac, the photo-intensive Vanguard splash screen shows up with a place for name and password, and a big red button that says "Log in." Name and password entered, but the log in button is unresponsive. I click around and find a different log in page--same thing. It simply does not register a request to log in to my accounts. Seems like a pretty fundamental problem.
PS: After editing this I found yet another log in screen through a search function, and that one (after first taking me to a "stock screener") did allow me in to the accounts. Still...
PS: After editing this I found yet another log in screen through a search function, and that one (after first taking me to a "stock screener") did allow me in to the accounts. Still...
Last edited by whyme on Tue Oct 19, 2021 11:17 am, edited 2 times in total.
Re: Vanguard new desktop site doesn't work
https://investor.vanguard.com/my-account/log-on
Did you try different browsers? Safari vs Chrome vs Edge?
Did you try different browsers? Safari vs Chrome vs Edge?
Re: Vanguard new desktop site doesn't work
Tried that just now, switching to Safari brought up a different log in screen and did a two-factor authentication (i.e., they texted me a code). That worked, though why I didn't go to the same new splash screen, I have no idea.bloom2708 wrote: ↑Tue Oct 19, 2021 10:59 am https://investor.vanguard.com/my-account/log-on
Did you try different browsers? Safari vs Chrome vs Edge?
Re: Vanguard new desktop site doesn't work
Are you sure you didn't just type your username and password into a phishing page?
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Re: Vanguard new desktop site doesn't work
I experienced some weird glitches a day or so ago--vanguard.com brought me to retirement.vanguard.com instead of either vanguard.com-now-choose-your-site or I-saw-your-cookie -and-remembering-to-go-to-personal.vanguard.com.
Logging out and back in cleared the problem.
I believe someone at Vanguard was careless or sloppy about some update, and perhaps since it was transient nobody caught it.
Logging out and back in cleared the problem.
I believe someone at Vanguard was careless or sloppy about some update, and perhaps since it was transient nobody caught it.
Last edited by nisiprius on Tue Oct 19, 2021 2:59 pm, edited 1 time in total.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.
Re: Vanguard new desktop site doesn't work
It's just you.
Re: Vanguard new desktop site doesn't work
I just logged in...no problem.
On the very first screen, I just scrolled down to the login info.
I am using a MBP with Safari....works OK for me.
On the very first screen, I just scrolled down to the login info.
I am using a MBP with Safari....works OK for me.
Re: Vanguard new desktop site doesn't work
Do you have an ad blocker or other plug-in turned on?
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Re: Vanguard new desktop site doesn't work
I accessed the Vanguard.com website and logged in this morning. There was initially a new splash page, presenting the choice to direct future log-ins to the Personal Investor website, then redirected to a broken link. The next try worked, no problem.
I suspect that this type of problem is not due to Vanguard's website and is probably due to your web browser's behavior. All web browsers save previously-accessed websites in a local browser cache. When a server's web pages are changed, your browser first loads the old locally-cached page rather than the new website page, resulting in some "wonkiness". If simply trying the top-level website (e.g., Vanguard.com) again does not work, then clear your web browsers local cache and try again.
Unless you have severe bandwidth, data cap or computer hardware constraints, it's probably a good practice to clear your browser cache periodically, anyway.
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Re: Vanguard new desktop site doesn't work
It's not just you. I started noticing within the last week that my usual ways to log in I was getting the unresponsive button thing.
There's a multitude of ways to get to a login page on the website. I've found that some versions of the login page the button works, and some it doesn't. Originally I thought it was just certain pages, but I can't seem to find any rhyme or reason to it. The only consistent way I've found is to start the browser fresh, go to the corporate portal page, click personal investors, and then log in on the next page (which is https://investor.vanguard.com/home for me). If instead I click "login" in the upper right hand corner of the screen, then I get the unresponsive button thing. I'm using the most up-to-date Chrome.
I don't mind using another browser, but if it's browser related, VG should really fix this pronto. Chrome accounts for almost 2/3rds of the browser market, 3x as much as Safari.
Best,
Peter
There's a multitude of ways to get to a login page on the website. I've found that some versions of the login page the button works, and some it doesn't. Originally I thought it was just certain pages, but I can't seem to find any rhyme or reason to it. The only consistent way I've found is to start the browser fresh, go to the corporate portal page, click personal investors, and then log in on the next page (which is https://investor.vanguard.com/home for me). If instead I click "login" in the upper right hand corner of the screen, then I get the unresponsive button thing. I'm using the most up-to-date Chrome.
I don't mind using another browser, but if it's browser related, VG should really fix this pronto. Chrome accounts for almost 2/3rds of the browser market, 3x as much as Safari.
Best,
Peter
To the extent that a fool knows his foolishness, |
He may be deemed wise |
A fool who considers himself wise |
Is indeed a fool. |
|
Buddha
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Re: Vanguard new desktop site doesn't work
Never say never, but I don't think so, because a browser cache issue would not retrieve a site and a page that I had literally never seen before. I think I have never seen it before because it had some blarney about a "reimagined Vanguard experience" that filled me with dread. And also because it was conspicuously image-free, while other sites I peek at--the "raw" vanguard.com, personal.vanguard.com, advisors.vanguard.com, institutional.vanguard.com, all have some kind of big visual decoration at the top.KeepingEyesOpen wrote: ↑Tue Oct 19, 2021 12:50 pmNot necessarily - more likely a browser cache issue. Please see above post.
And it would still be sloppy anyway, because--I no longer remember the technical details--the server can tell the browser to reload the page instead of using the cache.
Last edited by nisiprius on Tue Oct 19, 2021 3:37 pm, edited 4 times in total.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.
Re: Vanguard new desktop site doesn't work
It's not just you!whyme wrote: ↑Tue Oct 19, 2021 10:58 am Is it just me? Using a desktop computer on a mac, the photo-intensive Vanguard splash screen shows up with a place for name and password, and a big red button that says "Log in." Name and password entered, but the log in button is unresponsive. I click around and find a different log in page--same thing. It simply does not register a request to log in to my accounts. Seems like a pretty fundamental problem.
PS: After editing this I found yet another log in screen through a search function, and that one (after first taking me to a "stock screener") did allow me in to the accounts. Still...
I'm having the same issue on a desktop PC (not Apple) using Firefox.
The login button is intermittently non-responsive. If I try refreshing the page, no luck. If I completely shut down the browser and start again, being careful to let the page fully load before hitting the log-in button, things usually work out OK.
Note that I always log into Vanguard with a new browser window, after it's been completely closed down. I do that because the browser is set to clear the cache with every shut-down. So this isn't a cache memory issue.
Bad programming...
"Discipline matters more than allocation.” |—| "In finance, if you’re certain of anything, you’re out of your mind." ─William Bernstein
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Re: Vanguard new desktop site doesn't work
I had this happen too.. I assumed it was my browser/ad blocker or something, clicking around randomly eventually let me log on.
They may be running some A/B testing or something which confuses browsers.
They may be running some A/B testing or something which confuses browsers.
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Re: Vanguard new desktop site doesn't work
Me too. I did better going at it via Chrome.
I get the FI part but not the RE part of FIRE.
Re: Vanguard new desktop site doesn't work
Worked okay for me just now. Chrome on Windows, using uBlock Origin ad blocker.
One thing I noticed on the home page is the login area now has a teal-ish background color. Maybe they rolled that out a while ago, I dunno. But perhaps they are deploying updates to their site...
One thing I noticed on the home page is the login area now has a teal-ish background color. Maybe they rolled that out a while ago, I dunno. But perhaps they are deploying updates to their site...
Re: Vanguard new desktop site doesn't work
Thank you to everyone reporting this issue.
I freaked out today when my login button did not work despite clicking on it several times. This was through Firefox. I thought maybe my laptop is going. Normally I have no trouble accessing Vanguard.com on my laptop via Firefox or via Chrome.
Anyway, I rebooted my computer and retyped everything carefully and got in pronto.
I freaked out today when my login button did not work despite clicking on it several times. This was through Firefox. I thought maybe my laptop is going. Normally I have no trouble accessing Vanguard.com on my laptop via Firefox or via Chrome.
Anyway, I rebooted my computer and retyped everything carefully and got in pronto.
Re: Vanguard new desktop site doesn't work
I was up in the middle of the night last night (PC with Firefox), and logged in my usual way only to see another large-print login screen I’ve never seen before. I hesitated and went back to the original screen only to see it happen again, while watching the URLs change. So I entered my username and password again and THEN it sent me my 2-factor authentication message and I was on my way.
Re: Vanguard new desktop site doesn't work
I had trouble last week with login that was non responsive. Fixed the problem by erasing FF cache. Just tried a moment ago, no problem.
Re: Vanguard new desktop site doesn't work
New desktop? or Old? I do not know. But, I logged in today during market hour. I had no trouble. I did whatever I wanted to do. Then logged out.
No problem here!
No problem here!
"Know what you own, and know why you own it." — Peter Lynch
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Re: Vanguard new desktop site doesn't work
Safari works fine for me. I don't use Firefox or Chrome, as I don't trust either of them.
Re: Vanguard new desktop site doesn't work
I am having the same problem in the last two days on any browser.NYCPete wrote: ↑Tue Oct 19, 2021 12:51 pm It's not just you. I started noticing within the last week that my usual ways to log in I was getting the unresponsive button thing.
There's a multitude of ways to get to a login page on the website. I've found that some versions of the login page the button works, and some it doesn't. Originally I thought it was just certain pages, but I can't seem to find any rhyme or reason to it. The only consistent way I've found is to start the browser fresh, go to the corporate portal page, click personal investors, and then log in on the next page (which is https://investor.vanguard.com/home for me). If instead I click "login" in the upper right hand corner of the screen, then I get the unresponsive button thing. I'm using the most up-to-date Chrome.
I don't mind using another browser, but if it's browser related, VG should really fix this pronto. Chrome accounts for almost 2/3rds of the browser market, 3x as much as Safari.
Best,
Peter
Re: Vanguard new desktop site doesn't work
The site works for me, but the first logon today brought me to a new splash page and then to a new account page with no account details. Several clicks later I was back at my usual overview account page or my balances and holdings page.
I then logged out, logged on again and was taken to the usual balances page.
I then logged out, logged on again and was taken to the usual balances page.
Re: Vanguard new desktop site doesn't work
I logged in today, no problems.
I am using Safari on MBP.
I am using Safari on MBP.
Re: Vanguard new desktop site doesn't work
I have been unable to login with the big red button on Chrome for two days but, but Edge browser works fine. Somebody at Vanguard broken something somewhere.
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Re: Vanguard new desktop site doesn't work
nisiprius wrote: ↑Tue Oct 19, 2021 12:07 pm I experienced some weird glitches a day or so ago--vanguard.com brought me to retirement.vanguard.com instead of either vanguard.com-now-choose-your-site or I-saw-your-cookie -and-remembering-to-go-to-personal.vanguard.com.
Logging out and back in cleared the problem. ...
My interpretation is that these are typical symptoms of browser-related or browser-server dynamic factors, almost unavoidable these days. By browser-related I mean factors related to servers interacting with local web browsers and redirecting accordingly - webpage caching, cookies, local browser settings (various blockers, javascript disablers and others I don't know about or understand).
Examples:
1. Try typing in "Vanguard.com" in the address block of your web browser in different computers or different browsers, then look at the webpage address (URL) after the webpage loads . One person's computer will load a plain-vanilla Vanguard corporate webpage while another's computer (or iPad, or phone) will access a different webpage, perhaps a login page. The server communicates with the user's device/browser and adjusts accordingly, while the browser communicates with the server and adjusts accordingly.
2. Many web pages are not directly user-accessible - they may be accessed only through a link (or re-direct) provided by the server. A brief check of my 1Password account revealed the following variations of Vanguard's login page that were automatically saved at various times in the past for my account vs. my wife's account:
https://personal.vanguard.com/us/PMLogin
https://investor.vanguard.com/my-account/log-on
These login page variants were obviously not typed in by me - they are re-directed page links created after Vanguard's server interacted with a local web browser. If you try to bypass the server's "Proper" access portal and instead try to go directly to a previously-saved login page, unexpected behavior may result.
I now make it a practice to access important (e.g., financially-related) websites using only a "front door", plain-vanilla method. Maybe you would call this a "Boglehead" website access method . For Vanguard, I just type in "Vanguard.com" and avoid the temptation to click on a previously-created bookmarked link or a link saved in my password manager. And when I'm really paying attention (sadly, not all of the time ), I will clear the browser's cache and cookies if I know that Vanguard (or other important website) has made changes. The various login pages will change over time as the websites are re-programmed for security and other reasons. Note that Vanguard has conspicuously advertised website changes recently.
YMMV, but this works for me ... most of the time.
I personally would not necessarily attribute unexpected results to sloppy programming. It would be impossible to program around the myriads of variables out there - browser differences, old caches, browser settings, content/popup/javascript/ad blockers, different device types and different access methods by uses such as old saved or bookmarked weblinks.nisiprius wrote: ↑Tue Oct 19, 2021 3:06 pm
... a browser cache issue would not retrieve a site and a page that I had literally never seen before ...
And it would still be sloppy anyway, because--I no longer remember the technical details--the server can tell the browser to reload the page instead of using the cache.
If I have trouble with a website - financial or otherwise - after clearing browser caches and cookies plus accessing the web portal through the "front door" method, only then I would think about "sloppy programming".
BTW - Yes, the server can direct the browser to force-load the webpage. And by the same token, you can "hard refresh" any webpage to bypass the cached page using keyboard shortcut Command(⌘)-Option-R (for Safari web browser). Another method involves holding down the Shift key on your keyboard while clicking the Refresh button in Safari. Another tactic: to prevent a website from using browser-stored caches, and other data, view the website in a private window: Choose File > New Private Window (again, this is for Safari).
Re: Vanguard new desktop site doesn't work
I just got a giant print giant amount of white space login screen which took a long time to load. That to me always means the website was redesigned for phones because we people who use laptops or pcs don't exist. I could log in and got to normal looking pages.celia wrote: ↑Tue Oct 19, 2021 4:08 pm I was up in the middle of the night last night (PC with Firefox), and logged in my usual way only to see another large-print login screen I’ve never seen before. I hesitated and went back to the original screen only to see it happen again, while watching the URLs change. So I entered my username and password again and THEN it sent me my 2-factor authentication message and I was on my way.
Re: Vanguard new desktop site doesn't work
I confess to not being a tech-savvy person, so am asking this question: Are people concerned at all about copycat websites when there is a redesign? Why wasn't there a nice message saying "Welcome to the newly-redesigned Vanguard.com login page, blah blah blah" like one often sees at other newly-redesigned websites?
When faced with a new-looking website, does having fully typed in "Vanguard.com" and using 2-step authentication eliminate that concern?
When I sign in using Vanguard's phone app, I use Face ID and that works very smoothly.
When faced with a new-looking website, does having fully typed in "Vanguard.com" and using 2-step authentication eliminate that concern?
When I sign in using Vanguard's phone app, I use Face ID and that works very smoothly.
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Re: Vanguard new desktop site doesn't work
I just logged in and it looked all normal to me.
Mac/ Firefox.
Cheers
Mac/ Firefox.
Cheers
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Re: Vanguard new desktop site doesn't work
Do you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.Matahari wrote: ↑Tue Oct 19, 2021 3:52 pm Thank you to everyone reporting this issue.
I freaked out today when my login button did not work despite clicking on it several times. This was through Firefox. I thought maybe my laptop is going. Normally I have no trouble accessing Vanguard.com on my laptop via Firefox or via Chrome.
Anyway, I rebooted my computer and retyped everything carefully and got in pronto.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
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Re: Vanguard new desktop site doesn't work
Transient error again today.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.
Re: Vanguard new desktop site doesn't work
I've noticed this too at times on various sites. I don't have to delete and re-enter the entire username/password, but I have to deletebertilak wrote: ↑Thu Oct 21, 2021 9:09 amDo you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.Matahari wrote: ↑Tue Oct 19, 2021 3:52 pm Thank you to everyone reporting this issue.
I freaked out today when my login button did not work despite clicking on it several times. This was through Firefox. I thought maybe my laptop is going. Normally I have no trouble accessing Vanguard.com on my laptop via Firefox or via Chrome.
Anyway, I rebooted my computer and retyped everything carefully and got in pronto.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
and retype at least one character. It's as if the website doesn't realize that characters have been entered by the password manager. I don't recall if it's happened on Vanguard.com or not. It certainly doesn't happen all the time.
Re: Vanguard new desktop site doesn't work
Last night again:
— Open Firefox with a cleared cache.
— Type username and password.
— No response.
— Re-load page.
— Re-type password.
— No response.
— Close browser, clear cache.
— Re-open Firefox.
— Type username and password.
— Login success.
— Open Firefox with a cleared cache.
— Type username and password.
— No response.
— Re-load page.
— Re-type password.
— No response.
— Close browser, clear cache.
— Re-open Firefox.
— Type username and password.
— Login success.
"Discipline matters more than allocation.” |—| "In finance, if you’re certain of anything, you’re out of your mind." ─William Bernstein
Re: Vanguard new desktop site doesn't work
On one non-financial site i use i find that the page does not work if i press the entrr button while the oage is downloading scripts in the background. I assume the code to handle the button has not been downloaded. Have you tried wait a bit before pressing submit?
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Re: Vanguard new desktop site doesn't work
The key step seems to be "clear cache" but I don't understand how you clear (the browser's?) cache while the browser is closed or are those two things actually done in the opposite order? Or is some other cache involved? And if clearing the cache works here how does that differ from the very first step -- which doesn't work? Or is that apparent inconsistency the point?
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
Re: Vanguard new desktop site doesn't work
The browser is set to clear the cache every time it closes (completely, all windows). It does work. So I don't know why the second time works but not the first time.bertilak wrote: ↑Thu Oct 21, 2021 1:08 pmThe key step seems to be "clear cache" but I don't understand how you clear (the browser's?) cache while the browser is closed or are those two things actually done in the opposite order? Or is some other cache involved? And if clearing the cache works here how does that differ from the very first step -- which doesn't work? Or is that apparent inconsistency the point?
"Discipline matters more than allocation.” |—| "In finance, if you’re certain of anything, you’re out of your mind." ─William Bernstein
Re: Vanguard new desktop site doesn't work
No, I don't.bertilak wrote: ↑Thu Oct 21, 2021 9:09 amDo you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.Matahari wrote: ↑Tue Oct 19, 2021 3:52 pm Thank you to everyone reporting this issue.
I freaked out today when my login button did not work despite clicking on it several times. This was through Firefox. I thought maybe my laptop is going. Normally I have no trouble accessing Vanguard.com on my laptop via Firefox or via Chrome.
Anyway, I rebooted my computer and retyped everything carefully and got in pronto.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
But I'm going to go through and clear all of my temp files and clean things up a bit for all of my other logins.
I do use a VPN, which some websites (such as BoA) won't allow, but not Vanguard.
Re: Vanguard new desktop site doesn't work
I wasn't able to log in either. If you use NoScript, whitelisting vgdynamic.info (in addition to vgcontent.info and vanguard.com) got it to work for me.
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Re: Vanguard new desktop site doesn't work
This is good point. Some websites (although not Vanguard.com) require a manually-entered user name and/or password, not copy-pasted or automatically entered by a password manager. This is probably a deliberate security-related requirement, perhaps to prevent "bots" from doing a brute-force access method. I have encountered two examples:jhfenton wrote: ↑Thu Oct 21, 2021 11:58 amI've noticed this too at times on various sites. I don't have to delete and re-enter the entire username/password, but I have to deletebertilak wrote: ↑Thu Oct 21, 2021 9:09 am
Do you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
and retype at least one character. It's as if the website doesn't realize that characters have been entered by the password manager. I don't recall if it's happened on Vanguard.com or not. It certainly doesn't happen all the time.
1. The Treasury Direct website uses a variant of this. The user must enter the password by clicking on a website-displayed virtual keyboard. There is no text entry box and no way to use the keyboard or a copy-paste method to enter your password.
2. A few years ago I paid my mother's assisted living facility monthly bills. After the first month or two I was unable to access the payment website due to rejected password entry. It took a bit of troubleshooting to discover that "pasted" or automatically-entered login credentials were rejected. After the first login, my password manager would automatically enter the username and password, only to be rejected. The website would accept only a manually-typed user name and password. I pointed this out to the facility manager, who thanked me profusely for pointing out the problem. Apparently other users encountered similar login problems but no one had discovered the cause or solution.
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Re: Vanguard new desktop site doesn't work
I have run across a couple of sites that do that--don't remember which ones which means that I don't access them frequently. I despise them as the net effect is that I use shorter and simpler passwords because of the effort to squint to read them (some characters can be confused with others, eg. 1/l) from my PW manager and then manually enter them into the site's login page. Absolutely maddening!KeepingEyesOpen wrote: ↑Fri Oct 22, 2021 12:26 pmThis is good point. Some websites (although not Vanguard.com) require a manually-entered user name and/or password, not copy-pasted or automatically entered by a password manager. This is probably a deliberate security-related requirement, perhaps to prevent "bots" from doing a brute-force access method. I have encountered two examples:jhfenton wrote: ↑Thu Oct 21, 2021 11:58 amI've noticed this too at times on various sites. I don't have to delete and re-enter the entire username/password, but I have to deletebertilak wrote: ↑Thu Oct 21, 2021 9:09 am
Do you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
and retype at least one character. It's as if the website doesn't realize that characters have been entered by the password manager. I don't recall if it's happened on Vanguard.com or not. It certainly doesn't happen all the time.
1. The Treasury Direct website uses a variant of this. The user must enter the password by clicking on a website-displayed virtual keyboard. There is no text entry box and no way to use the keyboard or a copy-paste method to enter your password.
2. A few years ago I paid my mother's assisted living facility monthly bills. After the first month or two I was unable to access the payment website due to rejected password entry. It took a bit of troubleshooting to discover that "pasted" or automatically-entered login credentials were rejected. After the first login, my password manager would automatically enter the username and password, only to be rejected. The website would accept only a manually-typed user name and password. I pointed this out to the facility manager, who thanked me profusely for pointing out the problem. Apparently other users encountered similar login problems but no one had discovered the cause or solution.
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Re: Vanguard new desktop site doesn't work
FYI - CCleaner will clear cashe when browser is closedbertilak wrote: ↑Thu Oct 21, 2021 1:08 pmThe key step seems to be "clear cache" but I don't understand how you clear (the browser's?) cache while the browser is closed or are those two things actually done in the opposite order? Or is some other cache involved? And if clearing the cache works here how does that differ from the very first step -- which doesn't work? Or is that apparent inconsistency the point?
https://www.ccleaner.com/
Or, you can ... decline to let me, a stranger on the Internet, egg you on to an exercise in time-wasting, and you could say "I'm probably OK and I don't care about it that much." -Nisiprius
Re: Vanguard new desktop site doesn't work
The site works for me with the setup you describe. But the tendency to put in splashy screens with smiling faces or loads of unneeded white space can be a real distraction from getting down to the business at hand. Scrolling to find the login fields is a particular nuisance.
Re: Vanguard new desktop site doesn't work
Agree about the white space & scrolling issue. Instead of browsing to vanguard.com, I go to straight to https://investor.vanguard.com/my-account/log-on if I want to login.Mike83 wrote: ↑Fri Oct 22, 2021 11:57 pm The site works for me with the setup you describe. But the tendency to put in splashy screens with smiling faces or loads of unneeded white space can be a real distraction from getting down to the business at hand. Scrolling to find the login fields is a particular nuisance.
I've been doing that so long I didn't notice the VG home page has a link "Online navigation made simple. Check out what's new" to a page describing what & why they changed. It's for users, not techie folk.
But I mention all this because that page has a link "Love it? Thoughts on improvement? Let your voice be heard. Fill out our survey to provide your feedback."
So, please, fill out the survey and tell 'em what you think!
Re: Vanguard new desktop site doesn't work
I've experienced the same, and also some sites that don't allow to select and copy displayed text. I haven't experienced enough pain to install it yet (so I can't personally attest to it), but there is a browser extension called StopTheMadness that purports to ameliorate these sorts of issues. Unfortunately, it's pretty expensive ($9.99) for an extension but it might be worth it to you. You can find it at https://underpassapp.com/StopTheMadness/Doom&Gloom wrote: ↑Fri Oct 22, 2021 12:31 pmI have run across a couple of sites that do that--don't remember which ones which means that I don't access them frequently. I despise them as the net effect is that I use shorter and simpler passwords because of the effort to squint to read them (some characters can be confused with others, eg. 1/l) from my PW manager and then manually enter them into the site's login page. Absolutely maddening!KeepingEyesOpen wrote: ↑Fri Oct 22, 2021 12:26 pmThis is good point. Some websites (although not Vanguard.com) require a manually-entered user name and/or password, not copy-pasted or automatically entered by a password manager. This is probably a deliberate security-related requirement, perhaps to prevent "bots" from doing a brute-force access method. I have encountered two examples:jhfenton wrote: ↑Thu Oct 21, 2021 11:58 amI've noticed this too at times on various sites. I don't have to delete and re-enter the entire username/password, but I have to deletebertilak wrote: ↑Thu Oct 21, 2021 9:09 am
Do you use a password manager. Note that some browsers have a built in capability to remember and automatically enter ID/PW for you.
Th reason I as is that I had a similar problem (on a non-Vanguard site). I had to manually clear the automatically entered ID/PW and actually type them in to get it to work.
and retype at least one character. It's as if the website doesn't realize that characters have been entered by the password manager. I don't recall if it's happened on Vanguard.com or not. It certainly doesn't happen all the time.
1. The Treasury Direct website uses a variant of this. The user must enter the password by clicking on a website-displayed virtual keyboard. There is no text entry box and no way to use the keyboard or a copy-paste method to enter your password.
2. A few years ago I paid my mother's assisted living facility monthly bills. After the first month or two I was unable to access the payment website due to rejected password entry. It took a bit of troubleshooting to discover that "pasted" or automatically-entered login credentials were rejected. After the first login, my password manager would automatically enter the username and password, only to be rejected. The website would accept only a manually-typed user name and password. I pointed this out to the facility manager, who thanked me profusely for pointing out the problem. Apparently other users encountered similar login problems but no one had discovered the cause or solution.
"The first principle is that you must not fool yourself—and you are the easiest person to fool." — Richard P. Feynman
Re: Vanguard new desktop site doesn't work
I had trouble with the non-responsive red login button yesterday. After several attempts, I switched browsers from Firefox to Edge. The Edge browser also did not work but I got a popup message saying that my password was too long and that it should be limited to 20 characters. I have a 32 character password. So I tried again using the first 20 characters of my password and that got me into the website after going through my usual text message code two factor authentication. I switched back to Firefox and entered the 20 character password and that also worked.
I have not experimented with it more such as by using only 18 characters of my password. This all makes me highly nervous as it really gets the heart of the website security.
I have not experimented with it more such as by using only 18 characters of my password. This all makes me highly nervous as it really gets the heart of the website security.