Broken Man 1999 wrote: ↑Thu May 13, 2021 2:44 pm
Interesting issue. I thought the Fair Credit Reporting Act covered those applying for credit.
But OP isn't applying for credit, just trying to open an account.
So would the act cover OP's issue?
Broken Man 1999
I'm not sure. I thought it was still covered as any time that they are used for an adverse decision, but it may be a grey area.
This is what the ChexSystems report says:
You must be told if information in your file has been used against you. Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment – or to take another adverse action against you – must tell you, and must give you the name, address, and phone number of the agency that provided the information.
I just got the following back from HMBradley in my continuing attempt to find out what the heck is going on:
Thank you for contacting HMBradley support regarding your request for the reasons why we were not able to open a deposit account for you.
HMBradley uses third-party service providers to verify the identity of consumers who apply to open deposit accounts at Hatch Bank. These service providers compare information provided by the applicant against information contained in public and private databases. If the applicant for a deposit account provides information that is not consistent with the information that is available in these public and private databases such that HMBradley cannot confirm the applicant’s identity, HMBradley will not open the deposit account.
Occasionally, there are valid reasons why the information provided by the applicant is not consistent with the information HMBradley uses to verify the applicant’s identity. In those cases, HMBradley may request from the applicant additional documentary evidence to verify the applicant’s identity. However, if the information provided by the applicant and the information from these third-party providers is significantly inconsistent (e.g., name and Social Security number do not match), HMBradley will not request documentary evidence to verify the identity of the applicant and will decline to open the deposit account.
While federal law requires lenders to provide reasons for declining credit accounts, it does not require a lender to provide a reason for declining a deposit account.
So, basically, there is something that is inconsistent between my application and their "third-party service providers" but they won't tell me what it is. Since I know that my finances are sound and that my SS# is correct, it could either be an error in their system or else identity theft. And they don't care and have no intention of helping me find out what is going on. Definitely NOT the level of customer service I'd want to see. Glad to find it out before I had an actual account with them, I guess.
I'm going ahead and doing all the checks that I can (such as ChexSystems as suggested above) and am going to try to figure out whether someone actually has tried to steal my identity or whether HMBradley is just daft. If they all come back clean, I'll try getting an account at another bank and see what happens.