Has anyone troubleshooted a Nespresso machine?

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Orangutan
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Has anyone troubleshooted a Nespresso machine?

Post by Orangutan »

The issue began yesterday when I loaded a pod and it fell straight through.

I can now get the pod to stay, but the coffee comes out slightly watery and tastes terrible. It feels sort of loose when I pull the lever back and forth. Like the circle area that holds the pod is loose. Is there anyway to tighten it?

Thank you in advance.

My machine is the Nespresso Breville Essenza Mini-Black.
Dottie57
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Re: Has anyone troubleshooted a Nespresso machine?

Post by Dottie57 »

No idea but am sorry for your troubles.

I always hate to be without my Nespresso.
Swimmer
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Re: Has anyone troubleshooted a Nespresso machine?

Post by Swimmer »

Have you tried calling them? They pride themselves on their customer service.
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William Million
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Re: Has anyone troubleshooted a Nespresso machine?

Post by William Million »

Unless you're using some ultra-low end fake Nespresso capsules, the unit is likely defective. I'd return it where you got it.
HopeToGolf
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Re: Has anyone troubleshooted a Nespresso machine?

Post by HopeToGolf »

I have. I called customer service and they helped solve the problem. Allocate time for the call and they will help. They spent tons of time on my issue and even offered me tips after telling me that the manual wasn’t quite correct.
UpperNwGuy
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Re: Has anyone troubleshooted a Nespresso machine?

Post by UpperNwGuy »

HopeToGolf wrote: Sun Oct 24, 2021 2:12 am the manual wasn’t quite correct.
That's the truth! Nespresso products are high quality, but all their manuals are terrible. I go to YouTube and other internet sites when I'm trying to figure out how to do something with my machine.
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