Kitchen damage from dishwasher installation

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Deighve
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Joined: Sat Nov 18, 2017 9:30 am

Kitchen damage from dishwasher installation

Post by Deighve »

During the installation of a new dishwasher the serviceman damaged our kitchen. The wood cabinet on the side of the dishwasher is split.

They flooded the floor with water. And now the wood flooring near the dishwasher is bowed.

They came back with glue and said to tape it if it didn’t work. They said the floor will go down in time which is not true.

I am disappointed in the damage and their response. The dishwasher and installation was about $1200. What do you think is a fair way to approach this situation?
123
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Re: Kitchen damage from dishwasher installation

Post by 123 »

Determine the costs of repairs and ask for reimbursement from the place who provided the serviceman. Take photos of the damage and include them with your request for reimbursement.

It is quite possible for a service person to do damage that is far beyond the cost of whatever was purchased. Businesses know this.
Last edited by 123 on Thu Oct 21, 2021 3:54 pm, edited 1 time in total.
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Deighve
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Re: Kitchen damage from dishwasher installation

Post by Deighve »

I am not sure it is repairable.
antwerp
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Re: Kitchen damage from dishwasher installation

Post by antwerp »

Consider filing a small claims summons against the installation company if you don't get any satisfaction from them. Document the damage with photos and get 2 repair estimates as evidence.
123
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Re: Kitchen damage from dishwasher installation

Post by 123 »

Deighve wrote: Thu Oct 21, 2021 3:53 pm I am not sure it is repairable.
Get an estimate from a kitchen store for the cabinetry and an estimate from a flooring store/contractor for the floor. The resale value of your home will remain compromised until repairs are completed.

You are undoubtedly not the first person this has happened to. If a company does not adequately train and monitor their workers they have to pay for the consequences of their failure to act in a business-like manner.
Last edited by 123 on Thu Oct 21, 2021 4:04 pm, edited 1 time in total.
The closest helping hand is at the end of your own arm.
Californiastate
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Re: Kitchen damage from dishwasher installation

Post by Californiastate »

Was the installer a licensed, insured and bonded contractor? Go to your states contractor license board website. They should be able to provide your next move. That won't stop you from getting quotes to repair/ replace the damaged items.
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JoeRetire
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Re: Kitchen damage from dishwasher installation

Post by JoeRetire »

Deighve wrote: Thu Oct 21, 2021 3:48 pm During the installation of a new dishwasher the serviceman damaged our kitchen.
I am disappointed in the damage and their response. The dishwasher and installation was about $1200. What do you think is a fair way to approach this situation?
Have you talked to the company from which you purchased the dishwasher? That should be step 1 of your approach.
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oldcomputerguy
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Re: Kitchen damage from dishwasher installation

Post by oldcomputerguy »

This topic is now in the Personal Consumer Issues forum.
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jabberwockOG
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Re: Kitchen damage from dishwasher installation

Post by jabberwockOG »

A solid 1/2-3/4 inch hardwood floor (not engineered wood) that gets wet will swell, bow, and cup the edges. But sometimes the floor, if it wasn't soaked too bad for too long, will dry out (depending on humidity levels it can take 1-3 months to fully dry) will go back into close to original shape. Sometimes the previous "damage" will be close to undetectable when its fully dry. It can pay to wait for it to fully dry see if it goes back into close to decent shape. That my be better than acting too soon and tearing it out and redoing the whole floor, or sanding and staining too early only to have it look bad after it fully dries out.

Having said that if the floor was soaked, and you think that the sub floor may be staying wet then the damage may be pretty permanent. A competent hardwood flooring guy should be able to make an assessment as to the situation and what can be done.
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