[actions to take after] Identity theft
[actions to take after] Identity theft
[thread title edited for clarity - moderator prudent]
Anyone here had experience?
They got some funds from my chase saving account
Disputing it with chase
They said might take 2 wks
Any hope of getting it back , I notified them within 48 hrs
Got new account numbers for savings and checking
Got a new computer
Any other recs
Anyone here had experience?
They got some funds from my chase saving account
Disputing it with chase
They said might take 2 wks
Any hope of getting it back , I notified them within 48 hrs
Got new account numbers for savings and checking
Got a new computer
Any other recs
Re: Identify theft
File a police report on identity theft, freeze credit report are the 2 I can think of it on top of my head. It won't help you get the money back but at least prevent more thefts.
Re: Identify theft
Change all of your passwords (and I mean ALL), using a decent password manager, if you are not already using one.
Re: [actions to take after] Identity theft
Uncle Sam has a series of steps here:
https://www.identitytheft.gov/#/Steps
In addition to the above you might get an irs pin, put a fraud alert on your credit reports, obtain your 3 credit reports. Lock down your phone with a pin at your carrier. Get 2fa on all accounts. Open a credit karma/sesame account before freezing credit. Create a my social security account before freezing credit. Freeze chex in addition to the big 3 credit bureaus.
https://www.identitytheft.gov/#/Steps
In addition to the above you might get an irs pin, put a fraud alert on your credit reports, obtain your 3 credit reports. Lock down your phone with a pin at your carrier. Get 2fa on all accounts. Open a credit karma/sesame account before freezing credit. Create a my social security account before freezing credit. Freeze chex in addition to the big 3 credit bureaus.
Re: [actions to take after] Identity theft
OP - Was this a simple unauthorized transaction(s) or were your credentials compromised?
Re: [actions to take after] Identity theft
Re: [actions to take after] Identity theft
What you describe doesn't sound like identity theft, unless there is more that you didn't mention, it seems to be an unauthorized transaction(s). The responses to each are different.Destiple wrote: ↑Wed Jul 28, 2021 8:17 pm [thread title edited for clarity - moderator prudent]
Anyone here had experience?
They got some funds from my chase saving account
Disputing it with chase
They said might take 2 wks
Any hope of getting it back , I notified them within 48 hrs
Got new account numbers for savings and checking
Got a new computer
Any other recs
Freezing your credit (if it isn't already frozen) should be your first step whether identity theft was involved or not. (I recommend that all do that as a preventative measure).
More information would help us provide better guidance depending on whether it was simply an unauthorized transaction(s) or more widespread.
1. Have any of your other financial accounts had any suspicious or unauthorized transactions?
2. Have any new accounts been opened using your information?
3. Was any of your logon information compromised...in other words, have you found that your passwords were changed without your knowledge on any of your accounts, including email?
4. Was this activity on your Chase savings account a single transaction or multiple transactions? What does/do the transactions(s) indicate (ACH transfer, debit transaction, ATM withdrawal, etc.)?
p.s. A new computer, while nice, is almost never needed as a result of even the most involved or sophisticated cases of identity theft...
Re: [actions to take after] Identity theft
I'm trying to figure out how that could happen to me.
I have several savings accounts. Those accounts do not have access to the outside world. Funds have to first be moved to a checking account.
If someone could get into my account and do a billpay transaction, they could send funds out of my checking account.
For my checking accounts, someone could write a check.
To transfer out of a checking account, transfers are only approved to pre-approved banks or brokerages. I guess if someone got into my account, the could set that up. The would also have to have access to my emails and or texts.
Bottom Line: If I had poor security, and paid no attention to my accounts, emails, and texts, it could happen....but not from my savings accounts.
Re: [actions to take after] Identity theft
For many/most institutions, that thought is inaccurate. ACH's can generally be made into or out of saving accounts. Think automatic payroll deposit, fully or partially, to a savings account.hudson wrote: ↑Thu Jul 29, 2021 6:55 pmI'm trying to figure out how that could happen to me.
I have several savings accounts. Those accounts do not have access to the outside world. Funds have to first be moved to a checking account.
If someone could get into my account and do a billpay transaction, they could send funds out of my checking account.
For my checking accounts, someone could write a check.
To transfer out of a checking account, transfers are only approved to pre-approved banks or brokerages. I guess if someone got into my account, the could set that up. The would also have to have access to my emails and or texts.
Bottom Line: If I had poor security, and paid no attention to my accounts, emails, and texts, it could happen....but not from my savings accounts.
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Re: [actions to take after] Identity theft
Every bank account we have, including savings and CDs, is fully accessible online. Don't know where you bank, Hudson.RetiredAL wrote: ↑Thu Jul 29, 2021 7:17 pmFor many/most institutions, that thought is inaccurate. ACH's can generally be made into or out of saving accounts. Think automatic payroll deposit, fully or partially, to a savings account.hudson wrote: ↑Thu Jul 29, 2021 6:55 pmI'm trying to figure out how that could happen to me.
I have several savings accounts. Those accounts do not have access to the outside world. Funds have to first be moved to a checking account.
If someone could get into my account and do a billpay transaction, they could send funds out of my checking account.
For my checking accounts, someone could write a check.
To transfer out of a checking account, transfers are only approved to pre-approved banks or brokerages. I guess if someone got into my account, the could set that up. The would also have to have access to my emails and or texts.
Bottom Line: If I had poor security, and paid no attention to my accounts, emails, and texts, it could happen....but not from my savings accounts.
OP contact your homeowner's insurance company now. We have coverage, you may.
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Re: [actions to take after] Identity theft
RetiredAL and RickBogleHead,
Many thanks!
My main credit union's savings account is locked down except transfers to internal accounts...as far as I can tell.
I just checked my Penfed Savings account; it is possible to transfer to a pre-approved outside account. I couldn't see any other way to get money out of that account.
The question in my mind: How would someone steal funds from my accounts? It seems like it would be very difficult as long as I was somewhat alert.
Many thanks!
My main credit union's savings account is locked down except transfers to internal accounts...as far as I can tell.
I just checked my Penfed Savings account; it is possible to transfer to a pre-approved outside account. I couldn't see any other way to get money out of that account.
The question in my mind: How would someone steal funds from my accounts? It seems like it would be very difficult as long as I was somewhat alert.
Re: [actions to take after] Identity theft
I notified bank next Day and disputed ithudson wrote: ↑Thu Jul 29, 2021 8:39 pm RetiredAL and RickBogleHead,
Many thanks!
My main credit union's savings account is locked down except transfers to internal accounts...as far as I can tell.
I just checked my Penfed Savings account; it is possible to transfer to a pre-approved outside account. I couldn't see any other way to get money out of that account.
The question in my mind: How would someone steal funds from my accounts? It seems like it would be very difficult as long as I was somewhat alert.
How am I supposed to know they stole it until I saw my balance next day
I can’t check my account multiple times a day
Re: [actions to take after] Identity theft
I have a CU Savings account that has a debit card associated to it. So that potentially exposes it to any Visa system or card number compromise.hudson wrote: ↑Thu Jul 29, 2021 8:39 pm RetiredAL and RickBogleHead,
Many thanks!
My main credit union's savings account is locked down except transfers to internal accounts...as far as I can tell.
I just checked my Penfed Savings account; it is possible to transfer to a pre-approved outside account. I couldn't see any other way to get money out of that account.
The question in my mind: How would someone steal funds from my accounts? It seems like it would be very difficult as long as I was somewhat alert.
The OP's loss could be nothing more nefarious than an incorrectly typed in account number by a bank's/S-L's CSR with "fat fingers" doing a manual transaction.
My sister and her husband experienced True Identity Theft many years back. Someone ordered a replacement DL to get their picture on the replacement DL purporting to be BIL, who then went to their bank knowing his SS number and account numbers, and opened a new checking account, which was automatically linked via his SS to all their bank accounts. Money started moving around which BIL noticed and he contacted the bank. All these transactions had been made via a CSR in-branch. The bank had diligently made a copy of the perp's DL for their records as part of the new account opening, so it was pretty quickly discovered that the DL pictures did not match. But BIL still had get to a new DL with a new number to break the associations. That is real Identity fraud. Having an unauthorized charge not identity theft IMO.
I recently deposited a large check into my sisters account using a CSR at my branch and we, CSR and I, validated her account number by matching her name and address on the CSR's terminal so as to not deposit to the wrong account/person. Arriving home in a few minutes later, I contacted Sis who verified the deposit showed as pending.
Of note, the CSR could not directly transfer between non-linked accounts. I assume that a bank security precaution to prevent a rogue employee from transferring between dis-similar accounts. Thus I had to write a check which they could deposit.
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Re: [actions to take after] Identity theft
I feel like only my money in I Bonds at Treasury Direct is safe from hackers...RickBoglehead wrote: ↑Thu Jul 29, 2021 7:20 pmEvery bank account we have, including savings and CDs, is fully accessible online. Don't know where you bank, Hudson.RetiredAL wrote: ↑Thu Jul 29, 2021 7:17 pmFor many/most institutions, that thought is inaccurate. ACH's can generally be made into or out of saving accounts. Think automatic payroll deposit, fully or partially, to a savings account.hudson wrote: ↑Thu Jul 29, 2021 6:55 pmI'm trying to figure out how that could happen to me.
I have several savings accounts. Those accounts do not have access to the outside world. Funds have to first be moved to a checking account.
If someone could get into my account and do a billpay transaction, they could send funds out of my checking account.
For my checking accounts, someone could write a check.
To transfer out of a checking account, transfers are only approved to pre-approved banks or brokerages. I guess if someone got into my account, the could set that up. The would also have to have access to my emails and or texts.
Bottom Line: If I had poor security, and paid no attention to my accounts, emails, and texts, it could happen....but not from my savings accounts.
OP contact your homeowner's insurance company now. We have coverage, you may.
Re: [actions to take after] Identity theft
Destiple,Destiple wrote: ↑Thu Jul 29, 2021 8:56 pmI notified bank next Day and disputed ithudson wrote: ↑Thu Jul 29, 2021 8:39 pm RetiredAL and RickBogleHead,
Many thanks!
My main credit union's savings account is locked down except transfers to internal accounts...as far as I can tell.
I just checked my Penfed Savings account; it is possible to transfer to a pre-approved outside account. I couldn't see any other way to get money out of that account.
The question in my mind: How would someone steal funds from my accounts? It seems like it would be very difficult as long as I was somewhat alert.
How am I supposed to know they stole it until I saw my balance next day
I can’t check my account multiple times a day
You did the best that you could. If it happened to you, it could happen to me. I just wonder how the money got out.
Re: [actions to take after] Identity theft
Since this single event on a single day at a single financial institution appears to be all that occurred, I don't see any indication that any "identity theft" is involved.
If the transaction is determined to be fraudulent, Chase will return your funds to you. As far as other recommendations that you asked for, in addition to placing a credit freeze, I'd suggest you review some of the internet/account security suggestions posted here: viewtopic.php?p=6114982#p6114982
Good luck.
Re: [actions to take after] Identity theft
Great list of ways to prevent identity theft! Bookmarked. I may have to test drive Bitwarden.galawdawg wrote: ↑Fri Jul 30, 2021 4:38 amSince this single event on a single day at a single financial institution appears to be all that occurred, I don't see any indication that any "identity theft" is involved.
If the transaction is determined to be fraudulent, Chase will return your funds to you. As far as other recommendations that you asked for, in addition to placing a credit freeze, I'd suggest you review some of the internet/account security suggestions posted here: viewtopic.php?p=6114982#p6114982
Good luck.
Re: [actions to take after] Identity theft
Any chance your password was phished?
Do you use the same password on multiple sites?
How were the funds transferred? Was it ACH or wire transfer or something else?
Do you use the same password on multiple sites?
How were the funds transferred? Was it ACH or wire transfer or something else?