How To Provide Feedback to Amazon About Their Website

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MarkerFM
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How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
bob60014
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Re: How To Provide Feedback to Amazon About Their Website

Post by bob60014 »

Click " View Order Details" on the item, all transaction info is there.
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JoeRetire
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Re: How To Provide Feedback to Amazon About Their Website

Post by JoeRetire »

MarkerFM wrote: Wed Mar 17, 2021 7:32 amAny ideas how to contact Amazon to suggest they put this back?
https://www.amazon.com/gp/help/customer/contact-us/
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MarkerFM
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Re: How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

bob60014 wrote: Wed Mar 17, 2021 8:00 am Click " View Order Details" on the item, all transaction info is there.
Yes, I know that. Doing it for each order is time-consuming. It is better to have all this information on the order history page so I don't have to click on each of the many orders.
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MarkerFM
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Re: How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

JoeRetire wrote: Wed Mar 17, 2021 8:32 am
MarkerFM wrote: Wed Mar 17, 2021 7:32 amAny ideas how to contact Amazon to suggest they put this back?
https://www.amazon.com/gp/help/customer/contact-us/
Thanks, but I'm not interested in getting into a lengthy chat discussion with one of their less-than-competent CSRs. I'm looking for a link to provide feedback without a discussion.
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Re: How To Provide Feedback to Amazon About Their Website

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Mr.Mosfet
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Re: How To Provide Feedback to Amazon About Their Website

Post by Mr.Mosfet »

This is likely a design feature to encourage additional spending, they've also removed order totals from email notifications as well.

My theory is it reduces buyer's remorse and subsequent product returns.
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Re: How To Provide Feedback to Amazon About Their Website

Post by junior »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
They don't care. They intermingle products "shipped and sold with Amazon" with third party products to get you to buy questionable products, including counterfeit products without solid supply chains, without realizing it. The whole site is designed to manipulate you. Even if you buy something shipped and sold by amazon they intermingle it with seedy third party sellers who may be selling counterfeits when they ship the products. The site is a game to them, if more people are clicking buy that's all they care about.
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vitaflo
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Re: How To Provide Feedback to Amazon About Their Website

Post by vitaflo »

Most tech companies modify their UI/UX based on analytics and A/B testing in order to maximize revenue and engagement. Amazon taking away these totals from this view is most likely very deliberate. Telling them you want it back will mean nothing because they've already proven they are better off financially without it. If they weren't they wouldn't have changed the page.
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JoeRetire
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Re: How To Provide Feedback to Amazon About Their Website

Post by JoeRetire »

MarkerFM wrote: Wed Mar 17, 2021 9:20 am
JoeRetire wrote: Wed Mar 17, 2021 8:32 am
MarkerFM wrote: Wed Mar 17, 2021 7:32 amAny ideas how to contact Amazon to suggest they put this back?
https://www.amazon.com/gp/help/customer/contact-us/
Thanks, but I'm not interested in getting into a lengthy chat discussion with one of their less-than-competent CSRs. I'm looking for a link to provide feedback without a discussion.
No need for a lengthy chat. Just dump your feedback and leave.
It will have the same impact either way.
This isn't just my wallet. It's an organizer, a memory and an old friend.
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Re: How To Provide Feedback to Amazon About Their Website

Post by Broken Man 1999 »

Mr.Mosfet wrote: Wed Mar 17, 2021 9:28 am This is likely a design feature to encourage additional spending, they've also removed order totals from email notifications as well.

My theory is it reduces buyer's remorse and subsequent product returns.
Interesting. I see the order total on every purchase email notification. After purchasing an item, almost immediately I hear the "ding" from my email program confirming my purchase from Amazon via email.

Since I had just made a purchase, even with my sometimes poor memory, I can remember long enough to verify the charge was accurate.

I also see the order total on the email notice of shipping, but not on the email notice of delivery. OTOH, all my orders have been inspected immediately after purchase.

So far as the confusing issues for shared accounts, as mentioned by someone else, we don't have those issues at all. We each have an account via my Prime membership. DW orders and pays for her purchases with her credit cards, I order and pay for my purchases with my credit cards. I can't (and I don't want to) see her purchases, and she can't see mine.

If one of us is ordering something we both want for the casa, or buying a gift for someone, one of us will order, and the other transfers the share of the payment to the other.

DW and I are not messing around in each other's Amazon accounts, or with each other's credit cards, and such.

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vveat
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Re: How To Provide Feedback to Amazon About Their Website

Post by vveat »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I was also extremely annoyed by this. I left feedback with an associate from the customer chat team, he assured me he will pass it to the specialist team, so maybe if there are enough annoyed voices we can convince them to change back. :sharebeer
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Re: How To Provide Feedback to Amazon About Their Website

Post by dukeblue219 »

Twitter is the most likely place to get someone's attention at corporate, especially if you got a lot of retweets, but honestly, this isn't worth your time. Yeah, it'd be great if they had an easier way (I deal with this too), but they're like the 3rd largest company in the world. They made this change for a reason and someone's suggestion isn't going to go anywhere. I guarantee you they have a process and a panel that evaluated the change and consciously chose to display their data this way.

Passing it to a customer service rep is probably as useless as calling your senator to ask them to change their vote. Yeah, good luck.
IfIOnlyKnew
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Re: How To Provide Feedback to Amazon About Their Website

Post by IfIOnlyKnew »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I don’t have a suggestion but thanks for posting this. I thought I was going crazy the other day when I was looking for the amounts in my order history. Anyway, when you give them the feedback you can tell them there are at least two people that don’t like this change. :happy
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Re: How To Provide Feedback to Amazon About Their Website

Post by Flobes »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am . Any ideas how to contact Amazon to suggest they put this back?
Point wrote: Wed Mar 17, 2021 9:24 am Jeff@amazon.com
+1

Emails sent to jeff@amazon.com are read by real people, and you'll get a personalized response that is pertinent to your message, no later than within a day. Sometimes there's ongoing conversation, via email or phone.
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bertilak
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Re: How To Provide Feedback to Amazon About Their Website

Post by bertilak »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I already did that and someone chimed in that they did also.

There is an alternative ...
Just to the left of the "Orders" link there is a link for "Accounts and Lists."
From the drop down click on "Account"
On the page that comes up click on "Your Payments" (near the middle of the page)
Next click on "Transactions"
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
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Re: How To Provide Feedback to Amazon About Their Website

Post by squirm »

Mr.Mosfet wrote: Wed Mar 17, 2021 9:28 am This is likely a design feature to encourage additional spending, they've also removed order totals from email notifications as well.

My theory is it reduces buyer's remorse and subsequent product returns.
This^^^
Amazon knows exactly what their doing and why.
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MarkerFM
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Re: How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

bertilak wrote: Wed Mar 17, 2021 11:08 pm
MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I already did that and someone chimed in that they did also.

There is an alternative ...
Just to the left of the "Orders" link there is a link for "Accounts and Lists."
From the drop down click on "Account"
On the page that comes up click on "Your Payments" (near the middle of the page)
Next click on "Transactions"
This still requires one to click on each order to see what it was. On the order page, you can tell immediately what you ordered.
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bertilak
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Re: How To Provide Feedback to Amazon About Their Website

Post by bertilak »

MarkerFM wrote: Thu Mar 18, 2021 7:29 am
bertilak wrote: Wed Mar 17, 2021 11:08 pm
MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I already did that and someone chimed in that they did also.

There is an alternative ...
Just to the left of the "Orders" link there is a link for "Accounts and Lists."
From the drop down click on "Account"
On the page that comes up click on "Your Payments" (near the middle of the page)
Next click on "Transactions"
This still requires one to click on each order to see what it was. On the order page, you can tell immediately what you ordered.
That is not true.

Those steps get you to a list of orders with total cost (item, shipping, tax) shown for each order in the list. It is the very reason I posted those steps. One can see everything at once without clicking through to each order. One can simply scan down the list to find the amount that matches the charge on the credit card. It's all right there.
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
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MarkerFM
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Re: How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

bertilak wrote: Thu Mar 18, 2021 7:40 am
MarkerFM wrote: Thu Mar 18, 2021 7:29 am
bertilak wrote: Wed Mar 17, 2021 11:08 pm
MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
I already did that and someone chimed in that they did also.

There is an alternative ...
Just to the left of the "Orders" link there is a link for "Accounts and Lists."
From the drop down click on "Account"
On the page that comes up click on "Your Payments" (near the middle of the page)
Next click on "Transactions"
This still requires one to click on each order to see what it was. On the order page, you can tell immediately what you ordered.
That is not true.

It gives you a list with each order's total cost (item, shipping, tax) shown for each order in the list. It is the very reason I posted those steps. I used it so I could see everything at once without clicking through to each order. One can simply scan down the list to find the amount that matches the charge on the credit card. It's all right there.
Ummm, it tells you the amount and the order number, but does not display what was on the order. Determining that requires clicking the order to display the item.
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bertilak
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Re: How To Provide Feedback to Amazon About Their Website

Post by bertilak »

MarkerFM wrote: Thu Mar 18, 2021 7:44 am
Ummm, it tells you the amount and the order number, but does not display what was on the order. Determining that requires clicking the order to display the item.
My apologies. You are right. I was focused in finding the order, not seeing all the details of the order. Once I've found the order I don't mind having to look at the order to see the details.

One advantage of that list is that is is more concise than the normal list of orders. I do agree that it is unfortunate that one has to go through those steps to see the list but I honestly like that list better as a way to FIND orders that match credit card charges. You can see more on one screen.

I also agree that Amazon probably has ulterior motives for the change. They are less interested in your convenience than in their marketing effectiveness.
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Re: How To Provide Feedback to Amazon About Their Website

Post by Freefun »

MarkerFM wrote: Wed Mar 17, 2021 7:32 am I order a lot from Amazon and use Quicken to track my spending. When I get a credit card bill, I look at my order history to match amounts with orders so I can categorize spending. Sometime between now and the last time I looked, Amazon removed the order amount from the order history page. Any ideas how to contact Amazon to suggest they put this back? Sometime ago, they changed the amount to exclude tax, but after a time changed it back.
Go to Account

Under “ordering and shopping preferences” there’s an option to “download order reports”

That allows you to specify dates and download CSV files of your purchases with prices.
Remember when you wanted what you currently have?
vveat
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Re: How To Provide Feedback to Amazon About Their Website

Post by vveat »

Happy news - I just saw that the order totals are back.
So maybe they did listen if enough people left feedback, I certainly did. :happy
IfIOnlyKnew
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Re: How To Provide Feedback to Amazon About Their Website

Post by IfIOnlyKnew »

vveat wrote: Wed Apr 14, 2021 8:56 pm Happy news - I just saw that the order totals are back.
So maybe they did listen if enough people left feedback, I certainly did. :happy
Thanks! I too see it is back. :sharebeer
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MarkerFM
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Re: How To Provide Feedback to Amazon About Their Website

Post by MarkerFM »

vveat wrote: Wed Apr 14, 2021 8:56 pm Happy news - I just saw that the order totals are back.
So maybe they did listen if enough people left feedback, I certainly did. :happy
Yes, thanks for pointing this out. My next credit card statement isn't for a few days, so I didn't notice this.
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