It's ok Jan I have my shoes off also.
[Vanguard may remove secure messages, members transitioning out of Vanguard]
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
A scientist looks for THE answer to a problem, an engineer looks for AN answer and lawyers ONLY have opinions. Investing is not a science.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Hmm, this may be the nail in the coffin between Vanguard and I. I’ve only called once in 2011 or so and have used the secure messaging 5-6 times since then. I think I’ll be transferring assets to Fido or Schwabiee
1 fund
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
This whole situation is very unfortunate.
I came to Vanguard because of Jack Bogle.
He was the sole reason we opened accounts with VG.
It's just darned disappointing to see VG doing some of this nonsense.
I'm not happy about the messaging and I am equally unhappy about VG outsourcing services to Infosys.
Somebody at VG, ie Buckley, should be made to give a full and complete accounting for all this activity TO ALL US "OWNERS".
I feel as though the good ship Vanguard is lost at sea without any sense of direction and in much need for a new Captain to steer it back home with Leadership.
Have a great week ahead,
Don
I came to Vanguard because of Jack Bogle.
He was the sole reason we opened accounts with VG.
It's just darned disappointing to see VG doing some of this nonsense.
I'm not happy about the messaging and I am equally unhappy about VG outsourcing services to Infosys.
Somebody at VG, ie Buckley, should be made to give a full and complete accounting for all this activity TO ALL US "OWNERS".
I feel as though the good ship Vanguard is lost at sea without any sense of direction and in much need for a new Captain to steer it back home with Leadership.
Have a great week ahead,
Don
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
The issue I mentioned earlier about my transfer taking longer than expected turned out to be an issue between how I filled out my transfer form and what Vanguard expected. Short version: I manually listed all the ETFs I wanted transferred, which was all that was in the account; Vanguard refused this because they considered it a full transfer. Fidelity contacted me and fixed the transfer form on my behalf; all is well.
This is the first time I've had this happen, but I want to make sure that those moving their entire account out put down "full transfer."
This is the first time I've had this happen, but I want to make sure that those moving their entire account out put down "full transfer."
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
FYI - We now have a dedicated thread for the Philadelphia Inquirer article. Comments on the article should be posted in Media Now Covering Vanguard's Deteriorating Service.
We also have a dedicate thread for those leaving Vanguard. See: Why I'm leaving Vanguard
Use this thread to discuss secure messaging.
We also have a dedicate thread for those leaving Vanguard. See: Why I'm leaving Vanguard
Use this thread to discuss secure messaging.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Vanguard secure messaging provides various notices from Vanguard and the capability to send Vanguard documents securely.
Some of these notices are only available through secure messaging, e.g. notice of a maturing security, notice of a matured security. There is no means to receive these notices by any other means, none, and that was confirmed by Vanguard. While Vanguard has stated that these notices will somehow still be provided through "secure messaging", they have also stated that they do not know what will happen exactly once they have taken away "secure messaging" from the clients they have told they are out of luck. My request to Vanguard was that all notices formerly received through "secure messaging" be shown in the account profile with options as to how they may be received, including via standard mail. Vanguard should have had options for all the notifications they send, so the client can control and be sure that they are receiving all information regarding their account. Obviously no further information on this has been provided by Vanguard as yet.
As for sending secure documents, the only information I received on this, was that Vanguard would provide a means to send secure documents after that capability is removed via "secure messaging". However Vanguard, did not know at this time, how they were going to do that. Not exactly reassuring. Who gets rid of a valuable service and doesn't know how they are going to continue necessary features of that service? Again not that reassuring.
Has anyone else gotten more information on what will replace "secure messaging" and cover the features of "secure messaging" that are being lost?
Some of these notices are only available through secure messaging, e.g. notice of a maturing security, notice of a matured security. There is no means to receive these notices by any other means, none, and that was confirmed by Vanguard. While Vanguard has stated that these notices will somehow still be provided through "secure messaging", they have also stated that they do not know what will happen exactly once they have taken away "secure messaging" from the clients they have told they are out of luck. My request to Vanguard was that all notices formerly received through "secure messaging" be shown in the account profile with options as to how they may be received, including via standard mail. Vanguard should have had options for all the notifications they send, so the client can control and be sure that they are receiving all information regarding their account. Obviously no further information on this has been provided by Vanguard as yet.
As for sending secure documents, the only information I received on this, was that Vanguard would provide a means to send secure documents after that capability is removed via "secure messaging". However Vanguard, did not know at this time, how they were going to do that. Not exactly reassuring. Who gets rid of a valuable service and doesn't know how they are going to continue necessary features of that service? Again not that reassuring.
Has anyone else gotten more information on what will replace "secure messaging" and cover the features of "secure messaging" that are being lost?
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I used the message center a few days ago. No reply yet. We'll see what happens.
Stocks-80% || Bonds-20% || VTI/VXUS/AOR
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
This exact thing happened to me, same problem, same resolutionWhakamole wrote: ↑Mon Aug 23, 2021 9:23 am The issue I mentioned earlier about my transfer taking longer than expected turned out to be an issue between how I filled out my transfer form and what Vanguard expected. Short version: I manually listed all the ETFs I wanted transferred, which was all that was in the account; Vanguard refused this because they considered it a full transfer. Fidelity contacted me and fixed the transfer form on my behalf; all is well.
This is the first time I've had this happen, but I want to make sure that those moving their entire account out put down "full transfer."
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I wonder if Vanguard is doing this as a result of an influx of Robinhooders over the last 7 months. A lot of them left Robinhood for other brokerages. Fidelity seems to be their favorite, but many went to Vanguard. They tend to have small account sizes and have probably been consuming a lot of the secure message support resources.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
This was mentioned before. The rebuttal is, why would an active trader go to Vanguard? That would be the last broker I would think of. They don't have Level 2 quotes, the more esoteric order types, something like Active Trader Pro (Fidelity) or StreetSmart Edge (Schwab), etc.Fryxell wrote: ↑Tue Aug 24, 2021 11:47 pm I wonder if Vanguard is doing this as a result of an influx of Robinhooders over the last 7 months. A lot of them left Robinhood for other brokerages. Fidelity seems to be their favorite, but many went to Vanguard. They tend to have small account sizes and have probably been consuming a lot of the secure message support resources.
I get the impression from the Fidelity subreddit that the Robinhooders have very specific requirements, and are frustrated that Fidelity doesn't even let them use something called IEX.
This is not a critique of Vanguard by any means. I don't day trade and have no intention to, and those tools are of very limited usefulness to me. I have a vague understanding of what active traders are looking for, and Vanguard ain't the place for it.
There's no official Schwab subreddit, and I wonder if Fidelity is getting so many customers from Robinhood because of their official presence and the preference of the younger generation to use social media.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Vanguard does not seem like a good choice for active traders. Yet, if you browse the Wall Street Bets and other reddits, many of them state they went to Vanguard.Whakamole wrote: ↑Wed Aug 25, 2021 1:07 am This was mentioned before. The rebuttal is, why would an active trader go to Vanguard? That would be the last broker I would think of. They don't have Level 2 quotes, the more esoteric order types, something like Active Trader Pro (Fidelity) or StreetSmart Edge (Schwab), etc.
The reasons are related to (1) Payment for Order Flow (PFOF), (2) securities lending by the brokers, (3) brokerage restrictions on meme stocks.
They are paranoid about PFOF, and Vanguard and Fidelity are the only two major brokerages that don’t take PFOF at all. They may think it’s easier to turn off securities lending in Vanguard and Fidelity by disabling margin (they’re paranoid their own stocks were used to short their meme stocks). And finally, Vanguard and Fidelity are among the few brokerages that put no restrictions on their favorite meme stocks (probably more because they had few active traders to begin with).
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
They likely trust Vanguard will not turn off their ability to trade during the day, à la Robin Hood. And for diversity, why not have both Fidelity and Vanguard, plus others to be safe?Fryxell wrote: ↑Wed Aug 25, 2021 1:24 am
This was mentioned before. The rebuttal is, why would an active trader go to Vanguard? That would be the last broker I would think of. They don't have Level 2 quotes, the more esoteric order types, something like Active Trader Pro (Fidelity) or StreetSmart Edge (Schwab), etc.
So if I don't have margin enabled at V, V won't lend my stocks in street name? I'm wondering why vanguard doesn't accept PFOF like others, if they can.Whakamole wrote: ↑Wed Aug 25, 2021 1:07 am Vanguard does not seem like a good choice for active traders. Yet, if you browse the Wall Street Bets and other reddits, many of them state they went to Vanguard.
The reasons are related to (1) Payment for Order Flow (PFOF), (2) securities lending by the brokers, (3) brokerage restrictions on meme stocks.
They are paranoid about PFOF, and Vanguard and Fidelity are the only two major brokerages that don’t take PFOF at all. They may think it’s easier to turn off securities lending in Vanguard and Fidelity by disabling margin (they’re paranoid their own stocks were used to short their meme stocks). And finally, Vanguard and Fidelity are among the few brokerages that put no restrictions on their favorite meme stocks (probably more because they had few active traders to begin with).
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I shudder to think that Vanguard is planning to replace convenient asynchronous messaging with LivePerson (or similar) customer service chat. Then we can all sit at our computers for an hour going back and forth s-l-o-w-l-y to get a simple question resolved, if we are lucky. Outsourcing to social media isn't any better.LadyGeek wrote: ↑Sat Aug 21, 2021 10:39 amThis is more concerning:
The intent is to move away from secure messages. Regardless of the platform, you still need secure access.The company plans “to introduce new ways to more efficiently and effectively communicate with Vanguard digitally,” said spokesperson Charles Kurtz. Some clients, like those with accessibility needs and who often write secure messages, as well as Flagship clients, “will retain access,” he said, until new ways to communicate are introduced.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
The discussion is trending towards one of general complaints about Vanguard. Let's try and focus on secure messages.
We also have: Why I'm leaving Vanguard
We also have: Why I'm leaving Vanguard
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Ironic post of the day, or maybe not...
I've always been interested about these PAS pop-ups folks complain about here, but I never got any and figured my high 6-figure balance (overall, not just VG) was not worthy of the PAS service.
As noted upthread I moved mid-six figures of that balance away from VG over the last week or so specifically due to the ongoing secure messaging situation.
The day after the transfer completed I started getting PAS pop-ups...
I've always been interested about these PAS pop-ups folks complain about here, but I never got any and figured my high 6-figure balance (overall, not just VG) was not worthy of the PAS service.
As noted upthread I moved mid-six figures of that balance away from VG over the last week or so specifically due to the ongoing secure messaging situation.
The day after the transfer completed I started getting PAS pop-ups...
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Clearly your moving money out of Vanguard indicates that you need adviceDividendMickey wrote: ↑Wed Aug 25, 2021 7:58 am Ironic post of the day, or maybe not...
I've always been interested about these PAS pop-ups folks complain about here, but I never got any and figured my high 6-figure balance (overall, not just VG) was not worthy of the PAS service.
As noted upthread I moved mid-six figures of that balance away from VG over the last week or so specifically due to the ongoing secure messaging situation.
The day after the transfer completed I started getting PAS pop-ups...
- jeffyscott
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I logged in and I still have a compose button on my empty Voyager Select account.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
As they told me when I enquired, messages still haven't vanished from my Flagship. I'm not totally sure that they will be consistent about it by asset level though, their communications haven't been great on the topic.lazynovice wrote: ↑Fri Aug 27, 2021 2:14 pmI logged in and I still have a compose button on my empty Voyager Select account.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I still have a "compose" button too...lazynovice wrote: ↑Fri Aug 27, 2021 2:14 pmI logged in and I still have a compose button on my empty Voyager Select account.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
So I sent a secure message to VG; it took 3 days to get a response.
I tried to call them but the hold time was at least 30 minutes.
They did ask if I wanted a callback, but that doesn't work for me; not gonna sit around waiting for a phone
that may or may not ever come.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I'll say something that's been said a bunch - partially the issue with VG's secure messages over the past couple years is that the replies are on the whole supremely unhelpful regurgitations of the FAQ. So don't mourn their loss too horribly. I love asynchronous customer service, but VG's messages can hardly be called service, IMObondsr4me wrote: ↑Fri Aug 27, 2021 2:20 pmI still have a "compose" button too...lazynovice wrote: ↑Fri Aug 27, 2021 2:14 pmI logged in and I still have a compose button on my empty Voyager Select account.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
So I sent a secure message to VG; it took 3 days to get a response.
I tried to call them but the hold time was at least 30 minutes.
They did ask if I wanted a callback, but that doesn't work for me; not gonna sit around waiting for a phone
that may or may not ever come.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I'm Voyager Select, and I'm still seeing both a "compose" button, and then an enabled "send" button below the message editing area. I don't log in every day just to find out. I expect them to do what they say they will do.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
Last edited by nisiprius on Fri Aug 27, 2021 3:24 pm, edited 1 time in total.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
This is a fair point. I've gotten a number of useful answers over messages. However fairly often the result is just needing to call them anyway.nalor511 wrote: ↑Fri Aug 27, 2021 2:30 pmI'll say something that's been said a bunch - partially the issue with VG's secure messages over the past couple years is that the replies are on the whole supremely unhelpful regurgitations of the FAQ. So don't mourn their loss too horribly. I love asynchronous customer service, but VG's messages can hardly be called service, IMObondsr4me wrote: ↑Fri Aug 27, 2021 2:20 pmI still have a "compose" button too...lazynovice wrote: ↑Fri Aug 27, 2021 2:14 pmI logged in and I still have a compose button on my empty Voyager Select account.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
There is still a "reply" link on a message that I had sent complaining about this plan. If I click on that there is now a message saying:
We are experiencing high volumes.
A response may take up to 7-10 days.
We encourage you to take advantage of Vanguard Support Center (link), where you can find answers to most questions online.
So I sent a secure message to VG; it took 3 days to get a response.
I tried to call them but the hold time was at least 30 minutes.
They did ask if I wanted a callback, but that doesn't work for me; not gonna sit around waiting for a phone
that may or may not ever come.
- jeffyscott
- Posts: 13438
- Joined: Tue Feb 27, 2007 8:12 am
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Vanguard did say it's gonna vary. In our household one of us still has the compose link and the other does not.nisiprius wrote: ↑Fri Aug 27, 2021 3:11 pmI'm still seeing both a "compose" button, and after I hit it, I see "send" button over the message editing area. No doubt it's in progress. I'm Voyager Select. I don't log in every day just to find out...jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I still have the compose and send buttons active (flagship).
I’ll share my recent experience with both Vanguard and Schwab messaging and customer service.
Last time I used secure messaging with Vanguard was for a relatively time-sensitive question. I submitted message but had no indication it was being worked on so I called Vanguard late the following day. Call rep answered my question (15 minute hold time). The next day (two days since sending message), I had a secure message reply with slightly different answer.
I’m in the process of setting up accounts at Schwab and will be transferring assets. I was able to reach a specific local advisor by phone who then called me at the time I suggested. He was knowledgeable and generous with his time and is a Chartered Financial Advisor Analyst.
After setting up the accounts online (but not funding the accounts…. Zero balance, no “status”) I was able to send a secure message with a question and attach a document they needed for account setup. I immediately received a reply acknowledging message receipt. Less than an hour later I received update message that my form was being reviewed and processed.
Earlier today the Schwab CFA called as I was leaving golf course to schedule a call with his systems/transfer bonus guy to discuss specifics of bonuses and get me up to speed with their app and website. The guy called and was knowledgeable and generous with his time. Late today, the Schwab advisor followed up by calling me again to ask if I had any questions before the weekend about the transfer bonuses or the low interest rate margin account (FFR+1.05%).
As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
This reminded me what good customer service is like and also how secure messaging should work.
I’ll share my recent experience with both Vanguard and Schwab messaging and customer service.
Last time I used secure messaging with Vanguard was for a relatively time-sensitive question. I submitted message but had no indication it was being worked on so I called Vanguard late the following day. Call rep answered my question (15 minute hold time). The next day (two days since sending message), I had a secure message reply with slightly different answer.
I’m in the process of setting up accounts at Schwab and will be transferring assets. I was able to reach a specific local advisor by phone who then called me at the time I suggested. He was knowledgeable and generous with his time and is a Chartered Financial Advisor Analyst.
After setting up the accounts online (but not funding the accounts…. Zero balance, no “status”) I was able to send a secure message with a question and attach a document they needed for account setup. I immediately received a reply acknowledging message receipt. Less than an hour later I received update message that my form was being reviewed and processed.
Earlier today the Schwab CFA called as I was leaving golf course to schedule a call with his systems/transfer bonus guy to discuss specifics of bonuses and get me up to speed with their app and website. The guy called and was knowledgeable and generous with his time. Late today, the Schwab advisor followed up by calling me again to ask if I had any questions before the weekend about the transfer bonuses or the low interest rate margin account (FFR+1.05%).
As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
This reminded me what good customer service is like and also how secure messaging should work.
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
^^^
That’s really nice what the Schwab guy did.
I think you’ll be very happy with them.
They really are customer service oriented.
That’s really nice what the Schwab guy did.
I think you’ll be very happy with them.
They really are customer service oriented.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I also got excellent account intro service from Schwab, and have had zero pressure/followup once my accounts were transferred. Quite niceretiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
So I’ve had bad experiences with both Schwab and Fidelity customer support. No bad experiences with Vanguard.
With Schwab they lost track of my bank account authorization when I very much needed to make a withdrawal. 3 days even with a local office to fix it (this was 2-3 years ago now).
With Fidelity, I’ve gone in circles trying to get the right forms at times and sometimes they have insisted that they be dropped off in person for ID verification (also 2-3 years ago).
Anyhow, all of this is a way of reminding folks that all of the institutions can be imperfect.
I keep accounts with all 3 to have options available.
[edit to fix spelling]
With Schwab they lost track of my bank account authorization when I very much needed to make a withdrawal. 3 days even with a local office to fix it (this was 2-3 years ago now).
With Fidelity, I’ve gone in circles trying to get the right forms at times and sometimes they have insisted that they be dropped off in person for ID verification (also 2-3 years ago).
Anyhow, all of this is a way of reminding folks that all of the institutions can be imperfect.
I keep accounts with all 3 to have options available.
[edit to fix spelling]
Last edited by JamesSFO on Fri Aug 27, 2021 6:57 pm, edited 1 time in total.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Perhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Versus 0.05% at bank?anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
I tend to have mid 4 figures or less in settlement what is the opportunity cost? $3/year?
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Who cares? I keep a zero balance in my Schwab settlement account. I keep a $1 balance in my Fidelity and Vanguard settlement accounts only to avoid closing out the money market funds.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
- anon_investor
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
In higher interest rate times, that was how they made money.UpperNwGuy wrote: ↑Fri Aug 27, 2021 7:41 pmWho cares? I keep a zero balance in my Schwab settlement account. I keep a $1 balance in my Fidelity and Vanguard settlement accounts only to avoid closing out the money market funds.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
https://www.wsj.com/articles/your-stock ... 1570199582
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Thise articles are hilarious. It's as if journalists for the first time learned how banks make their money. Who would have thunk it?
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I still have "compose" in message center.nisiprius wrote: ↑Fri Aug 27, 2021 3:11 pmI'm Voyager Select, and I'm still seeing both a "compose" button, and then an enabled "send" button below the message editing area. I don't log in every day just to find out. I expect them to do what they say they will do.jeffyscott wrote: ↑Fri Aug 27, 2021 10:11 am It looks like they've done it. I no longer see a link to compose a message on the message center page.
Send a message to your Voyager Select Service team
I never paid attention to this before, but I have more than enough to qualify for Vanguard Flagship status.
I took this opportunity to send VG a message asking why I'm not listed as a Vanguard Flagship customer.
VTI 48%, VXUS 12%, BND 40%
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Number of BH's transitioning out of Vanguard holding steady at 3 by my last count.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Compose button was still available today 8/28/21 on a nonFlagship. Received some replies from them recently, see my post above.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I am amazed at this thread. I have never sent a secure message to Vanguard or any other financial institution. I prefer to call as I can get an answer immediately. I know it it often messy to find a telephone number or to get in touch with the correct rep in any financial institution. As I worked in IT support, I am aware that some reps know more than others. I know how to be persistent - hopefully in a pleasant manner. If I am not satisfied with an answer, I escalate or call back later. Fortunately my finances are set thanks to advice from Bogleheads. I also have assets at Fidelity and have not found them better or worse than Vanguard.
To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Who keeps money in settlement accounts for enough time that the interest rate matters, even in good times? When interest rates were higher, they were always low compared to an online bank or credit union - even at Vanguard.anon_investor wrote: ↑Fri Aug 27, 2021 7:55 pmIn higher interest rate times, that was how they made money.UpperNwGuy wrote: ↑Fri Aug 27, 2021 7:41 pmWho cares? I keep a zero balance in my Schwab settlement account. I keep a $1 balance in my Fidelity and Vanguard settlement accounts only to avoid closing out the money market funds.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pm
I bet that your profile picture in the CFA's CRM app is one of these:
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
https://www.wsj.com/articles/your-stock ... 1570199582
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Some retired people let dividends accumulate in their settlement fund and withdraw from it for living expenses. They don't want to deal with having more accounts (HYSA) and just want things simple.Whakamole wrote: ↑Sat Aug 28, 2021 8:10 amWho keeps money in settlement accounts for enough time that the interest rate matters, even in good times? When interest rates were higher, they were always low compared to an online bank or credit union - even at Vanguard.anon_investor wrote: ↑Fri Aug 27, 2021 7:55 pmIn higher interest rate times, that was how they made money.UpperNwGuy wrote: ↑Fri Aug 27, 2021 7:41 pmWho cares? I keep a zero balance in my Schwab settlement account. I keep a $1 balance in my Fidelity and Vanguard settlement accounts only to avoid closing out the money market funds.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pm
Perhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
https://www.wsj.com/articles/your-stock ... 1570199582
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Hmm, one phone call and half a dozen secure messages to Vanguard in the last ten years. Doesn't seem like you need to contact them much (bravo!). With this in mind, why do you feel the need to transfer?
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I think Fidelity and Vanguard settlement accounts are yielding the same rate right now and Schwab is actually paying higher. (I am at Fidelity). That’s the price you pay for leaving cash in a settlement account at any brokerage. Might as well get some customer service for it at Schwab or Fidelity.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
- anon_investor
- Posts: 15112
- Joined: Mon Jun 03, 2019 1:43 pm
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Well yes now, I was referring to before when interest rates were not effectively 0%.lazynovice wrote: ↑Sat Aug 28, 2021 4:33 pmI think Fidelity and Vanguard settlement accounts are yielding the same rate right now and Schwab is actually paying higher. (I am at Fidelity). That’s the price you pay for leaving cash in a settlement account at any brokerage. Might as well get some customer service for it at Schwab or Fidelity.anon_investor wrote: ↑Fri Aug 27, 2021 6:32 pm0% settlement accounts?RubyTuesday wrote: ↑Fri Aug 27, 2021 6:24 pmPerhaps, but my portfolio isn’t that large and he already knows that I only invest in low cost total market indexes (and BND, TIPS and CDs) and that I chose him for the CFA and lack of being licensed for insurance/annuities.retiringwhen wrote: ↑Fri Aug 27, 2021 5:13 pmI bet that your profile picture in the CFA's CRM app is one of these:RubyTuesday wrote: ↑Fri Aug 27, 2021 4:23 pm As we finished up he noted that I had mentioned golf earlier and offered me tickets to an upcoming PGA event. He will send them to me electronically!
The CFA has dangled the bait, the only question is, will he set the hook and reel you in?
I truly don’t see how they’re going to make money on me unless I use the leverage loan to buy a house and pay 1.3% for a while.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I, too thought it would be a headache. It wasn't. The new accounts are in your name, they are no more or less Secure than your current VG accounts. About 5 minutes work online, no mess, no headache. $6300 in bonusesLynette wrote: ↑Sat Aug 28, 2021 8:08 am I am amazed at this thread. I have never sent a secure message to Vanguard or any other financial institution. I prefer to call as I can get an answer immediately. I know it it often messy to find a telephone number or to get in touch with the correct rep in any financial institution. As I worked in IT support, I am aware that some reps know more than others. I know how to be persistent - hopefully in a pleasant manner. If I am not satisfied with an answer, I escalate or call back later. Fortunately my finances are set thanks to advice from Bogleheads. I also have assets at Fidelity and have not found them better or worse than Vanguard.
To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Congratulations and well done. I am pleased it worked out well for you. It is not only the hassle of the transfer to which I am referring. The other issues about which I come to mind without much thought are:nalor511 wrote: ↑Sat Aug 28, 2021 4:40 pmI, too thought it would be a headache. It wasn't. The new accounts are in your name, they are no more or less Secure than your current VG accounts. About 5 minutes work online, no mess, no headache. $6300 in bonusesLynette wrote: ↑Sat Aug 28, 2021 8:08 am To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
1. History that Vanguard has on my transactions such as Roth conversions etc. I do not download statements and assume that I would have to keep some transactions in Vanguard if I want to have access to their website.
2. Do you download seven years worth of statements? I do not.
3. Are you going to have to include activity from both Vanguard and Schwab for this tax year.
4. I am used to the Vanguard website and am reluctant to spend time to get used to the interface and quirks of another brokerage.
5. Do they do a credit check when I opens a new account? Under no circumstances am I willing to lift the freeze that I have on 5 credit bureaus.
I worked for over 50 years and have two pensions as well as social security so fortunately I can afford to avoid spending time on maximizing my portfolio. I get far more pleasure on spending time on my hobbies such as gardening, photography and learning Spanish.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
Just looked at our VG Accounts today. When I log in, I noticed the Compose button is now gone however I see a new option to upload documents securely.
When my DW logs in she still has the compose button but no upload document option.
Both of our respective set of accounts are IRAs and under $500k. I wonder why the different treatment?
Do people with PAS still have Compose button functionality!
When my DW logs in she still has the compose button but no upload document option.
Both of our respective set of accounts are IRAs and under $500k. I wonder why the different treatment?
Do people with PAS still have Compose button functionality!
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Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
+1. I did a partial transfer from Vanguard via ACATS earlier this month, initiated from Merrill Edge. It was so incredibly easy and painless. My cost basis transferred over properly too. I will still keep my Vanguard accounts for now, but fear of change won’t be the reason I don’t move my money.nalor511 wrote: ↑Sat Aug 28, 2021 4:40 pmI, too thought it would be a headache. It wasn't. The new accounts are in your name, they are no more or less Secure than your current VG accounts. About 5 minutes work online, no mess, no headache. $6300 in bonusesLynette wrote: ↑Sat Aug 28, 2021 8:08 am I am amazed at this thread. I have never sent a secure message to Vanguard or any other financial institution. I prefer to call as I can get an answer immediately. I know it it often messy to find a telephone number or to get in touch with the correct rep in any financial institution. As I worked in IT support, I am aware that some reps know more than others. I know how to be persistent - hopefully in a pleasant manner. If I am not satisfied with an answer, I escalate or call back later. Fortunately my finances are set thanks to advice from Bogleheads. I also have assets at Fidelity and have not found them better or worse than Vanguard.
To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
I was at the Vanguard site today. I clicked on Accounts then Messages and I could have typed in a message. I think this is the secure message that is being discussed? I'm Voyager Select but for 3 months been at Flagship level so I'm calling Monday for the name change. Means nothing but I would like to see that. Also no PAS pop up window, I haven't seen that for a long time.
Re: [Vanguard may remove secure messages, members transitioning out of Vanguard]
1-2, yes I download statements every quarter, because you never know when something might go wrong and you might have to prove something or otherLynette wrote: ↑Sat Aug 28, 2021 5:37 pmCongratulations and well done. I am pleased it worked out well for you. It is not only the hassle of the transfer to which I am referring. The other issues about which I come to mind without much thought are:nalor511 wrote: ↑Sat Aug 28, 2021 4:40 pmI, too thought it would be a headache. It wasn't. The new accounts are in your name, they are no more or less Secure than your current VG accounts. About 5 minutes work online, no mess, no headache. $6300 in bonusesLynette wrote: ↑Sat Aug 28, 2021 8:08 am To me it seems that it would be a massive headache to leave Vanguard or transfer assets. I am neurotic about security due to problems I had with hackers so I make as few changes as possible. Best wishes to those for whom security messages are an issue. Maybe your efforts will result in an improvement.
1. History that Vanguard has on my transactions such as Roth conversions etc. I do not download statements and assume that I would have to keep some transactions in Vanguard if I want to have access to their website.
2. Do you download seven years worth of statements? I do not.
3. Are you going to have to include activity from both Vanguard and Schwab for this tax year.
4. I am used to the Vanguard website and am reluctant to spend time to get used to the interface and quirks of another brokerage.
5. Do they do a credit check when I opens a new account? Under no circumstances am I willing to lift the freeze that I have on 5 credit bureaus.
I worked for over 50 years and have two pensions as well as social security so fortunately I can afford to avoid spending time on maximizing my portfolio. I get far more pleasure on spending time on my hobbies such as gardening, photography and learning Spanish.
3 yes just for dividends, no more complicated to throw an extra 1099 into hrblock or TurboTax, and only for this one year
4 I like the VG site best because i know it the best. Schwab and Fidelity are both fine and have not had any problems finding things
5 nope. It was really super painless. Almost disturbingly so. But then, the accounts are going from your name to your name. ACATS is way simpler than even ACH as far as the user goes. Account number, "yes both Are in my name", "full or partial transfer", "if partial what assets to transfer", and that's literally it