Except it's nonsense. Whoever wrote that isn't being accurate becausegubernaculum wrote: ↑Sun Nov 28, 2021 7:50 am For folks wondering what Vanguard's official policy on Secure Messages is and find it too difficult to go through the monster thread on this issue from late July, here is an exchange that I had with Vanguard via Facebook messenger:
Q: Has Vanguard made any formal announcement about discontinuing the secure message feature on your web site for US customers?
A: Yes, affected clients were informed approximately 30 days before the change occurred.
Q: Which clients will be able to rely on the secure message facility in the future? Will Flagship clients be able to rely on it or does Vanguard plan on eliminating it for them eventually as well?
A: Hi XXXXX. Clients who are members of Flagship Services, Personal Advisor Services, owners of 529 College Savings Plans, or other clients that have accessibility challenges (such as the hearing-impaired, for example) are currently planned to have access to the Secure Message center in the future.
a) I was informed that the change would occur,
b) I am not a Flagship member or a 529 plan owner, and I do not have accessibility challenges,
c) As I write this, the Compose button is visible and activated, and if I click on it I get a panel that says "Send a message to your Voyager Select Service team" with an edit box and an activated Send button.
Yes, yes, I know--"what, he's complaining that they have not disabled secure messaging for him?"
No, I'm complaining that Vanguard reps are making statements about the service that are inconsistent 1) with each other, and 2) with reality.
They are apparently unaware of--or unwilling to acknowledge--some kind of chaotic situation in which people are given inaccurate information, and it appears to be the fickle finger of fate--not any consistent policy--governing who loses and who retain message services. And the people who are making announcements of that the policy is don't seem to be aware of what's going on.