Based on the anecdotes here, you would think Fidelity or Schwab would top the list. But it is surprisingly not so.JD Power wrote:The 2021 study is based on responses from 4,895 investors who make all their investment decisions without the counsel of a full-service dedicated financial advisor. The study was fielded from December 2020 through February 2021.
Customer satisfaction among do-it-yourself (DIY) investors:
- Vanguard
- Charles Schwab
- T. Rowe Price
- Robinhood
--Segment Average-- - Fidelity